When will I receive a refund?
The amount of the refund for late arrival depends on the respective rail company. In most cases, however, you are entitled to a refund of 25% of the ticket price paid for a delay of 60 minutes or more.
Who is responsible for the refund?
The rail company that issued the ticket is responsible for the refund. You can tell which one it is in your case by the logo on the travel documents or tickets. The country in which the delay occurred is not decisive; for example, ÖBB is also responsible if it issued a ticket for a journey in Germany.
How long does it take until I receive my refund?
Depending on the company, this can take between one week and six months. You will usually be contacted by e-mail as soon as there is an update.
What happens if I miss my connecting train?
Connecting train gone = ticket invalid? Absolutely not! If you miss your connecting train and have already booked a ticket for it, in most cases you will not need a new ticket. Thanks to the AJC agreement, your onward journey is also possible on trains operated by other companies at no extra cost.
In this case, you do not need to book additional tickets, but you may need a new reservation, which you can make free of charge at the ticket counter. If you don’t have enough time to go to the ticket counter, you can also contact the train crew directly or simply board the train. You can find more information about the AJC and which companies are taking part here.
Where can I apply for a refund?
It is best to submit your claim for a refund directly to the relevant transport company. This way, you will receive your compensation directly and don’t have to go through us.
In the list below, you will find the links to the refund applications of the various rail companies. If a company is missing, please contact us at info@simpletrain.ch.
A note from our travel experts: Such requests can be very lengthy, and it often takes a long time to receive a refund. For smaller amounts, it is therefore usually not worth the effort.
